FAQs

PRODUCTS

What colors does it come in?

The Pure Over is available with a matte black or matte white ceramic base. We plan to launch additional colors and artist collaboration bases in the future.

What are Pure Over’s dimensions?

Pure Over is: Length 5 ¼” - Width - 4 ¼” - Height - 5 ¾”

What is borosilicate glass?

Borosilicate glass is a type of glass that contains boron trioxide which allows for a very low coefficient of thermal expansion. This means it will not crack under extreme temperature changes, like brewing with hot water. Borosilicate is the preferred glass for use in medical, and scientific applications.

Where is Pure Over manufactured?

While we design all of our products in our Portland glass studio, we rely on our manufacturing partners in China to create a consistent quality product at scale.

Is Pure Over dishwasher safe?

Yes. Both the glass Pure Over coffee maker and the ceramic base can go in the dishwasher.

What is cake filtration?

Cake filtration is a process in which the ground coffee acts as a filter itself. Along with the glass filter, this makes for a bold, full bodied cup of coffee.

Do coffee grounds fall through the filter?

Much like a French Press, the process will bring some sediment into the cup. Preserving the natural oils and fines helps achieve a bold flavor, and a smooth mouthfeel. To achieve a cleaner, brighter cup, grind your beans more coarsely. Your grind size will let you dial in the exact cup of coffee you like!

Do coffee grounds get stuck in the filter?

The filter was designed for easy cleaning. After the brew, coffee grounds are easily washed out in the sink. If any grounds are left in the filter hole, a quick nudge or toothpick can easily remove them.

What is the carafe’s capacity?

The Signature Carafe has markers for 12oz and 20 oz, and can hold up to 26oz.

Does sediment fall into my coffee cup?

Much like a French Press, some sediment will get through the filter. The microfines and oils that are allowed through play a big part in delivering a flavorful cup with a smooth mouthfeel. However, by brewing into a carafe, you have more control of the pour. For less sediment, pour all but the last ounce or two into your mug. This will allow the sediment to remain within the Carafe

ORDERING & SHIPPING

Do you ship internationally?

For International Shipments, please visit our International Partners. Coffee Relief & Alternative Brewing

Where do items ship from?

All items are shipped from 28010 Eucalyptus Ave, Moreno Valley, CA 92555

RETURNS & EXCHANGES

What is your return policy?

We offer hassle free exchanges or returns within 30 days of your order being delivered to your home. We will cover the return shipping fees within the US up to 30 days after your Pure Over order is delivered. Please send us an email at support@pureover.com to process your return.

My item arrived damaged, what do I do?

Oh no! Please email us (support@pureover.com) a photo of the damaged item next to the shipping label, and we will take care of you.

How To Use

Where can I find step by step instructions on how to brew with Pure Over?

Check out our Brew Guide for visuals and step by step instruction on how to brew using the Pure Over.

How much coffee do I use?

We recommend 20g of ground coffee.

How many ounces of coffee can I make with it?

Pure Over was designed to brew 10oz - 12oz of coffee.

Does it need paper filters?

No. The Pure Over does not use paper, metal or plastic filters.

How long does it take to brew with Pure Over?

Depending on grind size, an average brew takes 4 to 5 minutes.